Privacy Policy

1. Introduction

CMC Solutions Wa Pty Ltd (ABN 92 697 116 171) (“CMC Solutions Wa”, “we”, “us” or “our”) is committed to protecting the privacy of all individuals whose personal information we collect, use, hold and disclose. This Privacy Policy explains how we manage personal information in accordance with the Privacy Act 1988 (Cth) (“Privacy Act”) and the Australian Privacy Principles (“APPs”) contained in Schedule 1 of that Act.

By engaging our services, visiting our website at cmcsolutionswapty.site or providing your personal information to us in any other way, you consent to the collection, use and disclosure of your personal information as described in this Policy.

2. What Personal Information We Collect

We may collect the following types of personal information:

• Your name, title and contact details (email address, postal address, phone number)
• The name and contact details of your employer or business
• Information you provide when completing our contact or enquiry form
• Information exchanged during consultations, meetings or correspondence
• Records of services we have provided to you or your organisation
• Financial information necessary to process payments for our services
• Any other information you voluntarily provide to us

We do not collect sensitive information (as defined in the Privacy Act) unless you voluntarily provide it and we have your consent, or we are required to do so by law.

3. How We Collect Personal Information

We collect personal information in the following ways:

• Directly from you when you contact us by email, telephone or via our website contact form
• During the course of providing consulting, project management or other professional services to you
• From publicly available sources, such as company registers, professional directories or your company’s website
• From referrals by existing clients or other third parties, where permitted

Where it is reasonable and practicable to do so, we will collect personal information directly from you rather than from third parties.

4. Why We Collect Personal Information

We collect, hold, use and disclose personal information for the following purposes:

• To provide business consulting, project management and related professional services to you or your organisation
• To respond to your enquiries and communicate with you about our services
• To process payments and manage billing
• To comply with our legal and regulatory obligations as a registered Australian company
• To improve our services, website and overall client experience
• To send you information about our services, insights or events that may be of interest to you (where you have consented or where we are otherwise permitted to do so)

We will only use your personal information for secondary purposes (purposes other than those for which it was collected) with your consent or where permitted or required by the Privacy Act.

5. Disclosure of Personal Information

We may disclose your personal information to:

• Our employees, contractors and professional advisors who need access to the information to perform their roles
• Third-party service providers who assist us in delivering our services (for example, IT service providers, accountants or legal advisors) — subject to appropriate confidentiality obligations
• Government agencies, regulators or law enforcement bodies where required by law
• Other parties with your explicit consent

We do not sell, rent or trade your personal information to third parties for marketing or any other commercial purposes.

6. Cross-Border Disclosure

We primarily store and process personal information within Australia. Where we engage cloud-based technology service providers whose servers may be located overseas, we take reasonable steps to ensure those providers handle your information in a manner consistent with the APPs, including requiring them to have appropriate data protection measures in place.

7. Security of Personal Information

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure. These steps include:

• Password protection and access controls for electronic systems holding personal information
• Encrypted communications for transmitting sensitive information where appropriate
• Physical security measures for premises where records are maintained
• Staff training on privacy obligations and data handling procedures

When personal information is no longer required for any purpose for which it was collected (and retention is not required by law), we will take reasonable steps to destroy or de-identify it.

8. Access and Correction

Under the Privacy Act, you have the right to request access to personal information we hold about you and to request corrections if that information is inaccurate, out of date, incomplete, irrelevant or misleading. To make such a request, please contact us using the details in Section 11 below.

We will respond to access and correction requests within a reasonable time (generally within 30 days). We may charge a reasonable fee for providing access to information in some circumstances. We will not charge you for making a correction request.

In limited circumstances we may decline to give access to or correct information. If we do so, we will give you written notice of our reasons (to the extent required by law) and the mechanisms available to you to complain about the refusal.

9. Cookies and Website Analytics

Our website cmcsolutionswapty.site is a static website. We do not currently use cookies, tracking scripts or third-party analytics tools to collect personal information through our website. If this changes in the future, this Policy will be updated accordingly.

10. Complaints

If you believe we have breached the Privacy Act or the APPs in relation to your personal information, you may lodge a complaint with us by contacting us at ceo@cmcsolutionswapty.site. We will acknowledge your complaint promptly and aim to resolve it within 30 days.

If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Contact Us

For any questions, requests or complaints relating to this Privacy Policy or our handling of your personal information, please contact:

CMC Solutions Wa Pty Ltd
ABN 92 697 116 171 | ACN 697 116 171
West Swan, Western Australia 6055
Email: ceo@cmcsolutionswapty.site

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations or the services we provide. The current version will always be available on our website. We encourage you to review this Policy periodically. Continued use of our services or website after we post changes constitutes your acceptance of the updated Policy.